Klapzo is a hyperlocal platform run by Klapzo, Gwalior, Madhya Pradesh, India. It connects you with shops, restaurants and cafes near you ("sellers") and with delivery partners ("Prides"). The seller sells you the goods; Klapzo provides the platform and the delivery.
You sign in with your mobile number and a one-time password. Keep your phone safe: anyone with it can use your account. You must be 18 or older, or use Klapzo with a parent's permission.
Item prices are set by the seller and include applicable taxes. The delivery & platform fee is worked out for each order from the real distance and shown before you pay. Offers and coupons have their own conditions, shown in the app.
You can pay online by UPI, processed securely by our payment partner (Razorpay), from your Klapzo wallet, or at your door by paying the delivery partner by UPI QR or cash. Wallet money can only be used on Klapzo and can't be withdrawn as cash.
Delivery times are estimates. Share the delivery OTP only when the order reaches you; once it's entered, the order counts as delivered.
See our Cancellation, return & refund policy.
Don't misuse offers, place fake orders, abuse Prides or sellers, or try to break or copy the app. We may suspend accounts that do.
Sellers are responsible for the quality, safety and labelling of what they sell (including FSSAI rules for food). Our liability for an order is limited to the amount you paid for it.
We may update these terms; the date below shows the latest version. Indian law applies, and courts in Gwalior, Madhya Pradesh have jurisdiction.
Privacy policy · Cancellation, return & refund policy · Delete your Klapzo account