Your name, mobile number, delivery addresses and location (to show nearby sellers and deliver), your orders and payments, and basic device information for notifications and fixing crashes. Sellers and Prides also share business, bank/UPI and identity details needed to pay them. Payment details: payment status and transaction references. UPI and bank details are entered on our payment partner’s secure page and are not stored by us. Date of birth (customers, optional): only if you choose to add it, used to send you birthday wishes and offers. It can't be changed once set, and it's deleted when you delete your account.
To take and deliver orders, show you live tracking, send order updates, prevent fraud, give support, and improve Klapzo. We don't sell your personal data.
The seller sees your name, items and delivery note. Your Pride sees your name, address and phone number for the delivery. Payment details go to Razorpay, not to us. We share data with authorities only when the law requires.
The customer app uses your location while you use it. The Pride app collects the Pride's location while they're online or on a delivery, including when the app is in the background, closed or not in use, to give them nearby orders, show customers and stores live tracking, and check they are at the store for pickup and at the customer's door for delivery. It isn't collected while they're offline. Locations from fake-GPS apps are ignored.
For delivery partners we collect a driving licence, vehicle RC, a selfie, PAN (also used for tax/TDS on payouts) and a masked Aadhaar, used for verification. We do not store full Aadhaar numbers. These documents are visible only to Klapzo’s verification team and are deleted when the account is deleted.
For partner stores we collect FSSAI certificate, PAN, a store photo and payout details (UPI ID or bank account) to verify the business and send payouts. These are visible only to Klapzo’s verification team and are deleted when the account is deleted.
The Pride app uses the camera only to scan the store's pickup QR code. The customer app uses the microphone only for the voice assistant, when you tap it. Photos are used only when you add one (a review, a problem report, a product or KYC document).
We keep an ID of the phone you sign in on. It's used only to prevent fraud, for example a store ordering from itself, or a first-order offer or referral reward being used more than once on one phone.
As long as your account exists. Order and tax records are kept as the law requires, even after you delete your account, but without your name, phone or address.
You can edit your addresses, turn off notifications, and delete your account any time from the app (customers: Profile → Delete account; Prides: Account → Delete account; stores: Store settings → Delete account), or ask us to delete it on our account deletion page (the 'Delete your Klapzo account' link under this policy).
Grievance officer: Klapzo Support Team, Support@klapzo.in, +91 70000 28038. We reply within 48 hours and resolve within 30 days.
Terms of use · Cancellation, return & refund policy · Delete your Klapzo account