You can cancel for free within 1 minute of ordering, or any time before the restaurant accepts it. Once the restaurant starts preparing your food it can't be cancelled from the app, because the food is already being made. If something has gone wrong, contact support.
You can cancel for free until the store has packed your order. After it's packed or picked up by your Pride, it can't be cancelled.
You can cancel for free until your slot comes up.
If the seller cancels the order, or an item isn't available and is removed, you get the money for it back in full.
Check your bag when it arrives. If an item is damaged, wrong or expired, hand it back to your Pride right there; it's taken off your order and the money for it comes back to you. Food orders can't be returned at the door.
Items can't be returned once the delivery is complete. If anything is wrong, report it in the app and we'll make it right.
Use Help with this order in the app. Food: report missing, wrong, spilled or poor-quality items within 3 hours of delivery. Klapzo orders: report fresh items (fruits, vegetables, dairy, bread, meat, eggs) within 24 hours, and other items within 72 hours. For a wrong, damaged or expired item, add a photo. Late delivery, payment or Pride issues can be reported within 3 days.
Our team checks every report. Where it's justified you get a full or partial refund for the affected items; we may ask for more details or a photo. Repeated or false claims can lead to refunds being refused or the account being blocked.
Money paid from your Klapzo wallet goes back to the wallet instantly. Online payments go back to the original payment method in 5–7 working days, or to your Klapzo wallet instantly if you choose that. For orders paid at your door (UPI QR or cash), refunds go to your Klapzo wallet.
Tips go to the Pride in full and are refunded only if the order is cancelled before pickup. Delivery and platform fees are refunded when the whole order is cancelled.
Support@klapzo.in · +91 70000 28038